Skype For Business Mac Not Opening
This story is being continuously updated…. New updates are being added at the bottom….
- Skype For Business Web
- Skype For Business Not Opening
- Skype For Business Mac Not Opening Windows 10
- Skype For Business Mac Issues
- Skype For Business Mac Camera Not Working
- Skype For Business Mac Microphone Not Working Catalina
In this scenario, when you click the 'Join Lync Meeting' or 'Join Skype Meeting' link, you expect the locally installed Lync or Skype for Business client to start. Instead, the default web browser starts and you are directed to the Lync Web App or Skype for Business Web App webpage.
Original story (from Feb 20) follows:
Looks like Skype is acting glitchy for some users currently. According to reports, the Windows 10 client of the service is closing / crashing at the moment. Users are taking to social media to report the problem.
- The Skype for Business Web App plug-in is required for audio, video, and screen sharing during a Skype Meeting. If you joined the meeting but can't connect to the Skype Call or can't see meeting content, try the basic troubleshooting steps first, and then review the list of common issues and errors if necessary.
- This will uncheck “Open at login” option and prevent Skype from starting automatically on Mac, the next time you start your computer. Stop Skype From Starting Automatically on Mac Using Settings. You can also Stop Skype From Starting Automatically on Mac by going to System Preferences. Click on the Apple Icon located in the top menu.
- Delete all keychains starting with Skype for Business. Besides, from the version I can see that you are using Skype for Business for Mac 16.23. If the issue persists, I want to confirm if you are using the insider version.
- Lync Server 2010 is not supported – instead we recommend customers continue to use the Lync for Mac 2011 client. Visit the Known Issues and FAQ pages for more information. Visit the Skype for Business Client Comparison Tables for side by side feature comparisons for Lync, Skype for Business and Skype for Business Server.
Here are some reports:
@Skype your PC app is broken. It kicked me from a call and then closed completely. Now when I open the app it loads but then closes again
@Skype Hey guys, I’m having a huge problem with my skype for Windows 10 app. The window keeps force closing by itself, even through the app is still running in the background.
Any fixes to this? pic.twitter.com/2q1Zx1Q2qx
— Big Boss Isaac 🐯 (@BigBoss_Isaac) February 20, 2019
My SKYPE was working perfectly earlier. Now it won't work at all. Everytime I click on one of my contacts. The screen blanks out and minimizes.
— Joshua Kricker (@KrickerJoshua) February 20, 2019
2008 hummer h3 service manual pdf. @SkypeSupport what's going on with Skype, suddenly cycling like it can't connect.
Preview Version on Desktop (Chrome) same as stand Alone.
skype-8.39.0.180 is title of Exe file.
— Fi (@Fleafi7) February 20, 2019
my skype (for windows) keeps closing after opening and i've tried so many things and even when i installed an older version it's still the same thing
— 17's amy 🗝 (@gaIaxyhan) February 20, 2019
Skype PC version is totally unusable now for me as well. https://t.co/qGty7wzBC4
— Scott Kuberski, KKBC (@scott_kuberski) February 20, 2019
well im not getting an error message but when i keep opening skype after the update it goes to the screen like normal but then goes to the blue loading screen for no reason then back to the normal screen for a few times and then it closes out of nowhere
— RetroClausIsComingToTown (@KennyT83) February 20, 2019
In addition to reports from Windows users (which are pouring in from several regions (indicating widespread outage)), some Mac users are complaining as well:
@SkypeSupport why does Skype keep freaking out on my Mac. It opens and closes ten times then closes altogether. Won’t let me make any calls or anything! Help!
— Bucks N Bass (@bucksnbass_) February 20, 2019
@SkypeSupport I cant access Skype on my mac.
— Sarah (@spiritedunic0rn) February 20, 2019
For it’s part, team Skype or Microsoft hasn’t said anything about this sudden glitch. But we’re keeping a close eye. Will update this story with more relevant information in real time. So keep checking back.
Update 1
Someone who got in touch with Skype chat support got the following response.
It seems this is an emerging issue now globally. We are having massive reports with same issue
Skype For Business Web
Meanwhile, some users say old version of Skype (available here: https://web.skype.com/en/) works fine. Do give it a try and let us know how it goes.
Update 2
For some users, the service is back to normal now.
It's working again for me!
— Sue Trowbridge (@trow125) February 20, 2019
But we’re still keeping a close eye.
Update 3
The official Skype Twitter account confirms the outage has been fixed.
Hi, Angela. There has been a temporary glitch a moment ago that was already fixed. Please check it on your end.
Skype For Business Not Opening
— Skype (@Skype) February 20, 2019
Update 4 (Dec 16)
Going by the latest reports on micro-blogging site Twitter, Skype for Business is encountering some issues. Here’s what some of those affected have to say:
@OfficeSupport
Skype for Business seems to be down in The Netherlands, cannot connect from different tenants.
source
Skype is probably older than you kid pipe dow
source
Skype for Business is definitely down, UK and Munich in our organisation
source
While reports continue to proliferate, there’s no word from the official sources as yet. Rest assured, we’re keeping a close watch and will update this page as and when any new development catches our sight.
Developing….
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Scoping the problem
Let's assume that you want to troubleshoot issues that occur when users try to join a Skype for Business Online (formerly Lync Online) meeting by using Lync 2010, Lync 2013, the Lync for Windows Store app, or Lync for Mac 2011. Before you start, ask yourself and any external users who are experiencing the issue the following questions:
- How many users does the problem affect?
- Are the users internal or external to your organization?
- Can the affected users reproduce the problem on a single computer or on multiple computers?
When you have the answers to these questions, see the following table to determine the kind of issue that you're dealing with. This table is provided to help scope the problem to a certain category. However, some categories may be outside the technical support boundaries of a Skype for Business Online support engineer.
Read the table as in the following example:
Multiple users.. (but not a single user) ..from outside our organization..Can't join a Skype for Business Online meeting from multiple computers: (is usually caused by) Lync federation issue or external network issue.
Be aware that each column and each row are mutually exclusive. That is, the issue affects either a single user or multiple users, and the issue can be reproduced either on one computer or on multiple computers.
| Issue | A single user from inside our organization | A single user from outside our organization | Multiple single user from inside our organization | Multiple users from outside our organization | Multiple users from both inside and outside our organization |
|---|---|---|---|---|---|
| Can't join a Skype for Business Online meeting from a single computer | Client issue | Client issue | Client issue | Client issue | Client issue |
| Can't join a Skype for Business Online meeting from multiple computers | User identity issue or provisioning issue | Lync federation issue or external network issue | Network issue or Service outage | Lync federation issue or external network issue | Service outage or network issue |
Problem
Note
If you don't experience one of the symptoms that are listed in the following table, use the scoping table in the 'Scope' section to narrow the problem to a specific kind of issue. Then, you can troubleshoot the issue by following the steps that are outlined here.
| Symptom | Category | Troubleshooting |
|---|---|---|
| When you try to click the Join Online Meeting link in a meeting invitation in Skype for Business Online, you receive 'Page not found' or 'Page cannot be displayed' in Microsoft Internet Explorer. | Network connectivity | Troubleshoot network issues |
| When Skype for Business Online tries to start an online meeting, the client program freezes. | Client issue | Troubleshoot client issues |
| When you try to click the Join Online Meeting link in a meeting invitation, you are repeatedly presented with a security warning and can't join the meeting. | Client issue | Troubleshoot client issues |
| When you try to click the Join Online Meeting link in a meeting invitation, you receive the error 'Meeting URL is not valid'. | User Identity or Provisioning Issue | Troubleshoot identity issues |
| When you use Skype for Business Online to join a Lync conference that is organized by another company, you receive the error 'reference ID 43 (source ID 241)'. | Lync Federation issue | Make sure that Domain Federation or External Communications are configured correctly |
| When you click the Join Online Meetinglink in a meeting invitation, a File Opendialog box appears. Additionally, Skype for Business Online doesn't start the online meeting. | Incorrect file association | Fixing OCSMEET file associations in Windows |
| You tried all steps in this document and still can't join the Skype for Business Online meeting. You are determined to connect to the conference, even if you can't participate in audio, video, or chat. | Not applicable | Join meetings by using the Lync Web App |
Troubleshooting Windows client issues
To resolve any client or computer issue, first make sure that the computer is up to date. The computer should have the latest operating system updates, audio and video drivers, and software application updates to make connecting to a Skype for Business Online meeting a successful experience. To do this, follow these steps:
Run Windows Update, and then verify that all optional hardware updates are installed. Specifically, make sure that video, audio, and network drivers are up to date.
Verify that Lync is up to date. See Lync Downloads and Updates for the latest Lync updates.
Select your version (2013 or 2010), and then select Lync client under Category.
Now that the computer is up to date and meets all minimum system requirements, clear any cached credentials or certificates from previous logons:
Verify that the user has the correct certificates in Certificate Manager. To do this, follow these steps:
- Open Windows Certificate Manager. To do this, click Start, click Run, type certmgr.msc, and then click OK.
- Expand Personal, and then expand Certificates.
- Sort by the IssuedBy column, and then look for a certificate that is issued by Communications Server.
- Verify that the certificate is present and that it isn't expired.
- Delete the certificate, and then try to sign in to Skype for Business Online. If you can't sign in to Skype for Business Online, go to step 2.
Remove the user's Skype for Business Online credentials from the Windows Credential Manager. To do this, follow these steps:
- Click Start, click Control Panel, and then click Credential Manager.
- Locate the set of credentials that are used to connect to Skype for Business Online.
- Expand the set of credentials, and then click Remove from Vault.
- Try to sign in to Skype for Business Online, and then type the new set of credentials.
Skype for Business Online falls back to 'anonymous join' if it can't authenticate. As long as anonymous participants aren't explicitly blocked from joining the meeting, they should always be able to join the meeting.
Troubleshooting network issues
- Verify that the computer is connected to the network. Determine whether the computer can access other websites.
- Verify that the network meets the requirements for connecting to Skype for Business Online. For more information, see You can't connect to Skype for Business Online, or certain features don't work, because an on-premises firewall blocks the connection .
Fixing OCSMEET file associations in Windows
Verify that Skype for Business Online is the default program that is used to open .ocsmeet files. To do this, follow these steps:
- Click Start, click Control Panel, and then click Default Programs.
- Click Associate a file type or protocol with a program.
- Scroll down to .ocsmeet, and then verify that **Microsoft Lync **is selected as the Current Default option.
If step 1 doesn't resolve the issue, perform an Repair an Office application, or reinstall Lync 2010.
Troubleshooting Identity issues
Skype For Business Mac Not Opening Windows 10
This specific issue occurs when two users of the same Office 365 organization share the same user name (alias). Because of how Lync generates meeting URLs, two users on the same Office 365 organization who have the same user name will share the same meeting URLs. This causes the Skype for Business Online conference to become corrupted.
To resolve this issue, change the user name of one of the users who has the duplicate user name.
Skype For Business Mac Issues
Troubleshooting Lync federation issues
If external users (and only external users) can't join a Skype for Business Online meeting, first determine whether they're trying to join as authenticated users or as anonymous users.
Skype For Business Mac Camera Not Working
- If the user is trying to join as an authenticated user from another Lync or OCS organization:
- Your Skype for Business Online organization must have External Communications enabled, and external communication must be completely open. Or, the external user's domain must be in the Allow list.
- The external organization must have federation configured correctly from their side, too.
- For more information about federating with a Skype for Business Online organization, go to the following Microsoft TechNet website: Configuring Federation support for a Skype for Business Online customer
- If authenticated join doesn't work, Lync should automatically try to join as an anonymous or guest user.
- If the user is trying to join as an anonymous user from Lync Attendee, or if the Lync Web App or is dialing in to a Skype for Business Online conference with an ACP access number:
- For anonymous join to work, a specific DNS SRV record must be present in DNS.
- For various methods of confirming your Skype for Business Online DNS records, see Troubleshooting Skype for Business Online DNS configuration issues in Office 365.
Joining meetings by using the Lync Web App
If these troubleshooting steps don't resolve the issue, and if joining the meeting immediately is a bigger concern, use the Lync Web App. Be aware that the Lync Web App doesn't include Voice over IP (VoIP) functionality. That means that participants can only view sharing sessions. To do this, follow these steps:
Copy the Join URL from the meeting invite, and then paste it into Internet Explorer. (Warning: Don't press Enter yet.)
Add '?sl=1' to the end of the URL, and then press Enter.
Note
You must have Silverlight installed to use the advanced features of the Lync Web App.
Skype For Business Mac Microphone Not Working Catalina
Troubleshooting issues with third-party software
If you're using third-party software, you may be asked to update, disable, or remove the software as a troubleshooting step. If the issue is resolved after you take one of these actions, you may be referred to the third-party manufacturer for more help or to perform additional troubleshooting.
Still need help? Go to Microsoft Community.